Calgary Commercial Refrigeration uses SpeakNova Voice Agents and Omni to answer service calls, capture job details, and route urgent refrigeration issues to the right technician.
Calgary Commercial Refrigeration handles service calls from commercial clients whose equipment cannot afford to stay down. When calls came in while technicians were on jobs or after hours, capturing the right details and dispatching quickly was a challenge.
SpeakNova deployed Voice Agents backed by Omni to answer service calls, capture job details, and route urgent issues to the right technician.
Calgary Commercial Refrigeration needed every service call answered and the right details captured so urgent issues could be routed quickly.
The Voice Agents answer service calls and capture job details, while Omni creates tickets, routes urgent issues, and tracks follow-up.
Calls are answered even when technicians are on jobs or the office is closed, so service requests are not missed.
Captured job details and Omni ticketing help route the right technician to the right job faster.
Urgent refrigeration problems can be flagged and escalated so they get a fast response.
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SpeakNova can configure Voice Agents and Omni around your service calls, dispatch, and follow-up.
