Omni helps businesses reduce manual follow-up, route work, create tasks, manage tickets, update CRM activity, and connect communication to real operational action.
Teams spend time copying notes, chasing follow-up, updating records, routing requests, assigning tasks, and checking whether work was completed. Omni helps automate the steps between communication, CRM, ticketing, tasks, campaigns, and internal collaboration.
Email, voice agent handoff, form, or campaign reply lands in Omni.
AI-powered workflow intelligence interprets what the customer needs.
Contact, lead, or deal is updated with the latest activity.
Right teammate or agent gets the task with full context.
Draft reply prepared for review or auto-send where configured.
Sensitive actions wait for human review before execution.
Reply goes out — by email, SMS, or WhatsApp.
Routine updates and routing handled in the background.
Hours, not days — every conversation gets a next step.
Every task and approval is logged and visible.
Same steps every time, regardless of who handles it.
Dashboards show what's moving and what's stuck.
Approvals stay in the loop for sensitive actions.
When a SpeakNova Voice Agent captures a lead, qualifies an opportunity, summarizes a call, or identifies a follow-up request, that information can be pushed into Omni. From there, Omni can help create CRM activity, assign a task, open a ticket, continue the conversation by email, SMS, or WhatsApp, or route the work to the right automation agent or team member.
Multi-model AI workspace for your team.
Learn moreUp to 20 specialized agents for departments and workflows.
Learn moreBuilt-in CRM, ticketing and task modules.
Learn moreEmail, SMS and WhatsApp campaign automation.
Learn moreConnect Omni to your existing stack.
Learn moreOrg-managed controls, approvals, audit.
Learn moreDon’t see your question? .
SpeakNova can help configure Omni around your workflows, users, agents, campaigns, CRM activity, ticketing needs, internal work, and automation goals.
