Omni helps teams automate workflows, manage CRM and ticketing activity, run outbound campaigns, collaborate with internal automation agents, and access multiple LLM model options from one company-managed platform.
Built by SpeakNova, Omni brings communication, CRM, ticketing, tasks, internal chat, automation agents, outbound campaigns, approvals, and operating visibility into one platform. It is designed for businesses that want practical automation without building an AI system internally.
Omni is SpeakNova’s business automation platform and operating layer powered by AI. It helps companies connect communication, workflows, CRM activity, ticketing, tasks, outbound campaigns, internal AI-powered work, automation agents, and business systems in one managed environment.
Omni is designed to help teams reduce manual work, improve follow-up, centralize AI-powered productivity, and create more visibility across the business.
Manage contacts, leads, opportunities, customer activity, and follow-up workflows.
Capture, route, track, and manage support or operational requests.
Create tasks, assign work, track follow-up, and organize internal actions.
Internal workspace for chatting with automation agents and accessing LLM models.
Up to 20 AI-powered agents for departments, workflows, or functions.
Supported LLM model options from one company-managed workspace.
Run email, SMS, and WhatsApp campaign workflows from inside the platform.
Up to 10,000 emails per month included.
Support up to 20 users.
Includes 500 credits per month for supported platform usage.
Implementation guidance and account support from SpeakNova.
Monitor conversations, campaigns, agents, tickets, CRM activity, and follow-through.
Email, SMS, WhatsApp, outbound campaigns, customer conversations, lead follow-up, and Omni-connected Voice Agent handoffs.
Omni Chat, internal agents, team collaboration, notes, tasks, summaries, approvals, and knowledge-based support.
CRM, ticketing, tasks, workflows, integrations, dashboards, reporting, and operational visibility.
Inbound call, message, request, campaign reply
AI reads intent, urgency, customer history
To agent, user, CRM record, ticket, or workflow
Reply, task, ticket, summary, CRM update, campaign action
Messages, requests, campaign replies, voice-agent handoffs, internal requests, and customer activity enter Omni.
Omni uses AI-powered workflow intelligence to interpret context, intent, urgency, customer history, and the likely next step.
Work is routed to the right automation agent, user, CRM record, ticket, task, workflow, or approval queue.
Omni helps create follow-ups, tasks, tickets, summaries, CRM activity, campaign responses, or other workflow actions where configured.
One plan, designed to cover the full Omni operating layer for most growing teams.
Additional credits can be purchased as needed. Usage varies based on model selection, workflows, agents, integrations, and automation volume.
500 credits are included monthly and are designed for light usage by a small team. Credit usage varies based on users, model selection, chat activity, automation agents, workflow volume, integrations, and document analysis. Additional credit bundles are available as usage grows. Custom integrations, advanced workflows, messaging usage, additional implementation needs, or complex configurations may affect pricing.
Getting started with Omni begins with a 30-minute onboarding meeting with the SpeakNova customer support team. During this session, we help set up your account, invite your team, activate general chat access, review the first AI agents you want to deploy, and begin customizing those agents around your business.
We also walk your team through Omni’s built-in modules, including CRM, ticketing, tasks, outbound campaigns, Omni Chat, automation agents, dashboards, and approval workflows, so your team can begin using the platform with practical out-of-the-box workflows right away.
Omni is designed to be useful from day one, while still allowing clients to expand into deeper automation, integrations, and custom workflows over time.
Estimate how many Omni credits your team may need based on users, chat activity, automation agents, workflows, and document usage.
Your estimated usage may fit within the included 500 monthly credits.
Higher credit usage usually reflects more automation, more internal productivity, and more work being handled through Omni.
This estimator provides a directional usage estimate only. Actual credit consumption may vary based on model selection, prompt length, document size, automation volume, integrations, workflow complexity, and platform configuration.
When a SpeakNova Voice Agent captures a lead, qualifies an opportunity, summarizes a call, or identifies a follow-up request, that information can be pushed into Omni. From there, Omni can help create CRM activity, assign a task, open a ticket, continue the conversation by email, SMS, or WhatsApp, or route the work to the right automation agent or team member.
Visual flows for the work between systems.
Learn moreMulti-model AI workspace for your team.
Learn moreUp to 20 specialized agents for departments and workflows.
Learn moreBuilt-in CRM, ticketing and task modules.
Learn moreEmail, SMS and WhatsApp campaign automation.
Learn moreConnect Omni to your existing stack.
Learn moreOrg-managed controls, approvals, audit.
Learn moreDon’t see your question? .
SpeakNova can help configure Omni around your workflows, users, agents, campaigns, CRM activity, ticketing needs, internal work, and automation goals.
