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Solution · Sales lead follow-up

Lead follow-up automation that keeps opportunities moving.

SpeakNova helps businesses capture, qualify, route, and follow up with leads across inbound calls, outbound calls, email, SMS, WhatsApp, website inquiries, and CRM workflows.

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Outbound · Email · SMS · WhatsApp
Reached
8,420
Qualified
412
Deals
89

Use Voice Agents for inbound and outbound call follow-up, and Omni for CRM activity, outbound email/SMS/WhatsApp campaigns, qualified lead routing, deal creation, and sales workflow automation.

What is lead follow-up automation?

Lead follow-up automation helps businesses respond to new leads, re-engage past customers, qualify opportunities, update CRM activity, and move prospects to the next step without relying entirely on manual outreach.

The business problem

Leads lose value when follow-up is slow or inconsistent.

Problem 01
Inbound leads are missed or delayed
Problem 02
Sales teams spend time chasing unqualified prospects
Problem 03
Outbound calling is hard to scale manually
Problem 04
Past customers are not reactivated consistently
Problem 05
Campaign replies sit in disconnected inboxes
Problem 06
CRM records are updated manually
Problem 07
Opportunities are not routed quickly enough
How SpeakNova solves it

Automate lead capture, qualification, outreach, and next steps.

  • Inbound Voice Agents capture lead details
  • Outbound Voice Agents run fully managed calling campaigns
  • Omni manages CRM activity and deal creation
  • Omni supports outbound email, SMS, and WhatsApp campaigns
  • Qualified leads can automatically create CRM deals or opportunities where workflows are configured
  • Follow-up tasks can be created for sales teams
  • Campaign replies can be routed into Omni conversations
  • Automation agents can draft responses, summarize leads, and recommend next steps
Outbound voice campaigns
Fully managed by SpeakNova.

Clients provide campaign goals, instructions, database, and schedule. SpeakNova configures the agent, runs the campaign, and provides interim and final reporting.

Outbound voice campaigns
Omni outbound module
Email, SMS, and WhatsApp — run by your team.

Omni provides the outbound campaign module for email, SMS, and WhatsApp. Users can manage these campaigns directly through Omni, subject to configuration, permissions, and compliance requirements.

Omni outbound campaigns
Solution modules

Powered by Voice Agents, Omni CRM, and outbound campaigns.

Inbound Voice Agents

Capture lead calls, qualify interest, send summaries, and push leads into Omni or CRM workflows.

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Outbound Voice Campaigns

Fully managed calling campaigns for cold outbound, follow-up, reminders, reactivation, and customer outreach.

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Omni CRM

Manage leads, contacts, deals, opportunities, pipeline stages, and follow-up activity.

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Omni Campaigns

Run outbound email, SMS, and WhatsApp campaigns from inside Omni.

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Automation Agents

Support qualification, response drafting, lead summaries, and next-step routing.

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Website Chatbots

Capture website leads and callback requests.

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Use cases

Lead follow-up use cases SpeakNova can support

New inbound lead response
Cold outbound campaigns
Quote follow-up
Past customer reactivation
Appointment follow-up
Event follow-up
Sales nurture campaigns
Campaign reply handling
Product inquiry follow-up
Missed opportunity recovery
Workflow

From lead capture to qualified opportunity.

01
Lead comes in

Inbound call, chat, web form, or campaign reply.

02
Voice Agent / Chatbot / Omni campaign captures

Caller intent, details, and qualification questions.

03
Lead qualified

Right contacts move forward; unqualified ones are filtered.

04
CRM record updated

Contact and activity logged in your CRM.

05
Deal or opportunity created

Pipeline stage opened where workflow is configured.

06
Follow-up task assigned

Right teammate gets the next step.

07
Email / SMS / WhatsApp follow-up continues

Omni outbound channels keep the conversation alive.

08
Sales team notified

Notifications keep humans in the loop.

Built for responsible outreach

Compliance is in your hands. We make it easier.

Outbound email, SMS, WhatsApp, and calling campaigns should follow applicable consent, opt-out, messaging, calling, and privacy requirements. SpeakNova can help configure campaigns around approved audiences, messaging rules, and client instructions, but clients are responsible for ensuring their contact lists and outreach practices comply with applicable laws and platform requirements.

Built-in guardrails
  • Approved contact lists only
  • Configurable opt-out handling
  • Schedule + time-of-day controls
  • Reply and consent capture
  • Audit trail per campaign
  • Human approval before send (where configured)
Industry examples

Lead follow-up automation across industries

All industries
Real estate

Buyer/seller lead follow-up and showing inquiries

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Wellness retail

Product inquiries, quote follow-up, and reactivation

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Self storage

Move-in inquiries and availability follow-up

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Construction

Estimate requests and project inquiries

See industry
Pool & spa

Service leads and product quote follow-up

See industry
Hospitality

Event inquiries and booking follow-up

See industry
Pricing

Lead follow-up automation may use Voice Agents, outbound voice campaigns, Omni CRM, Omni campaigns, Website Chatbots, or integrations. Voice Agents start at $99/month, outbound voice campaigns start at $99 per campaign, Website Chatbots start at $49/month, and Omni starts at $399/month.

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FAQ

Frequently asked questions

Don’t see your question? .

Yes. SpeakNova can support cold outbound campaigns through fully managed outbound voice campaigns, subject to the client’s approved contact list, campaign instructions, and applicable outreach requirements.
Yes. Voice Agents and Omni campaigns can support reactivation, follow-up, renewal reminders, appointment follow-up, and past customer outreach.
Yes. Omni can be configured so qualified leads create CRM deals or opportunities automatically through workflow settings.
Yes. SpeakNova manages outbound voice campaigns. Clients provide the database, campaign instructions, and schedule. SpeakNova configures the agent, runs the campaign, and provides reporting.
Yes. Omni includes an outbound campaign module for email, SMS, and WhatsApp that clients can manage directly, subject to configuration, permissions, and compliance requirements.
SpeakNova solutions can be powered by Voice Agents, Website Chatbots, Omni, built-in CRM, ticketing, tasks, outbound campaigns, automation agents, integrations, or a combination depending on the business need.
Yes. Voice Agents can handle inbound and outbound calls, while Omni manages follow-up, CRM activity, tickets, tasks, campaigns, and workflow automation after the call.

Turn more leads into qualified opportunities.

Use SpeakNova to capture, qualify, route, and follow up with leads across calls, campaigns, CRM, and automation workflows.

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