Omni includes an outbound campaign module for email, SMS, and WhatsApp so teams can run outreach, monitor replies, qualify responses, and connect campaign activity to CRM, tickets, tasks, and follow-up workflows.
Omni includes up to 10,000 outbound emails per month as part of the standard Omni plan. SMS and WhatsApp campaign usage may depend on configuration, messaging requirements, and applicable provider or carrier considerations.
Email, SMS, or WhatsApp goes out across segmented contacts.
Customer responds via the campaign channel.
AI-powered workflow intelligence reads the response.
Qualified replies are flagged for the right team.
Right Omni module is updated automatically.
Email, SMS, WhatsApp, or automation agent picks up next.
Omni can help route replies, create follow-up tasks, support qualification, trigger internal review, or continue communication where configured.
When a SpeakNova Voice Agent captures a lead, qualifies an opportunity, summarizes a call, or identifies a follow-up request, that information can be pushed into Omni. From there, Omni can help create CRM activity, assign a task, open a ticket, continue the conversation by email, SMS, or WhatsApp, or route the work to the right automation agent or team member.
Visual flows for the work between systems.
Learn moreMulti-model AI workspace for your team.
Learn moreUp to 20 specialized agents for departments and workflows.
Learn moreBuilt-in CRM, ticketing and task modules.
Learn moreConnect Omni to your existing stack.
Learn moreOrg-managed controls, approvals, audit.
Learn moreDon’t see your question? .
SpeakNova can help configure Omni around your workflows, users, agents, campaigns, CRM activity, ticketing needs, internal work, and automation goals.
