Learn how SpeakNova helps businesses automate customer communication, workflows, CRM activity, ticketing, outbound campaigns, internal AI-powered work, and follow-up through Voice Agents, Website Chatbots, and the Omni platform.
SpeakNova is a business automation platform and implementation partner powered by AI. We help businesses automate customer communication, internal workflows, CRM activity, ticketing, outbound campaigns, tasks, and follow-up through Voice Agents, Website Chatbots, and the Omni platform.
SpeakNova offers three main automation products:
Voice Agents handle inbound calls, outbound calls, after-hours answering, appointment booking, lead qualification, call summaries, and phone-based customer communication.
Website Chatbots support website visitors and leads by answering common questions, capturing inquiries, escalating callback requests, and supporting online lead capture.
Omni is SpeakNova's business automation platform for CRM, ticketing, tasks, outbound campaigns, internal AI chat, automation agents, workflow automation, integrations, and operating visibility.
No. Voice Agents are one major part of SpeakNova, but SpeakNova also offers Omni, a broader business automation platform. Omni includes built-in CRM, ticketing, tasks, outbound campaigns, internal AI chat, automation agents, integrations, dashboards, and workflow automation.
SpeakNova is built for businesses that rely on fast communication, consistent follow-up, and organized internal work. This includes healthcare clinics, wellness retailers, hospitality businesses, property management companies, self-storage businesses, pool and spa companies, construction companies, real estate teams, logistics businesses, and professional service firms.
No. SpeakNova is designed to support your team, not replace it. Voice Agents, Website Chatbots, and Omni can help reduce repetitive work, improve response coverage, organize follow-up, and give your team better visibility. Human handoff, review, and approval can be configured where needed.
SpeakNova is not just a chatbot. SpeakNova combines customer-facing Voice Agents, Website Chatbots, and the Omni business automation platform with hands-on implementation support. That means we help configure the agents, workflows, knowledge sources, modules, integrations, and onboarding so the automation is useful for real business operations.
SpeakNova Voice Agents are custom-built AI-powered phone agents that can answer inbound calls, make outbound calls, qualify leads, book appointments, capture customer details, summarize conversations, and send follow-up information to your team.
Voice Agents can support inbound call answering, outbound call campaigns, after-hours answering, appointment booking, lead qualification, product questions, service requests, warranty questions, callback requests, call summaries, SMS follow-up, hot transfer, and email escalation where configured.
Inbound Voice Agents answer calls from customers, leads, or callers who contact your business. Outbound Voice Agents make scheduled calls for campaigns, lead follow-up, appointment reminders, reactivation, customer updates, or other approved business purposes.
Yes. SpeakNova offers fully managed outbound call agent campaigns. Clients provide the campaign objective, instructions, schedule, and contact database through the dashboard. SpeakNova configures the outbound call agent, runs the campaign, and provides interim and final reporting.
When a Voice Agent captures a lead, qualifies an opportunity, or identifies a follow-up request, SpeakNova can send an email summary to the client. The lead or conversation can also be pushed into Omni's conversation module so the relevant Omni automation agent or workflow can continue the follow-up where configured.
Yes. Hot transfer can be configured so urgent calls, qualified leads, or specific requests can be transferred to the appropriate person or team when needed.
Yes. Voice Agents can collect booking details and support appointment scheduling workflows. Calendar integration can be configured where appropriate. Some bookings can be confirmed directly, while others can be routed to a human for approval depending on the client's workflow.
Yes, where configured. SpeakNova can support approved website lookup, knowledge base content, product information, pricing information, FAQs, or inventory data depending on system access and integration scope.
Multilingual support is available as an optional feature on some plans and may be included in some enterprise configurations. Language support depends on the use case, configuration, and required workflow.
Website Chatbots are customer-facing chat agents for websites and social channels. They can answer common questions, capture leads, collect callback requests, escalate inquiries, send follow-up, and provide dashboard insights.
No. Website Chatbots handle text-based conversations with website visitors and online leads. Voice Agents handle phone-based conversations for inbound and outbound calls. Both can support customer communication, but they operate in different channels.
No. Website Chatbots are customer-facing and are used by website visitors, leads, and customers. Omni Chat is internal and is used by company employees to collaborate, access supported AI model options, chat with automation agents, upload documents, create notes, and assign tasks.
Website Chatbots can help answer approved FAQs, capture website leads, collect callback requests, respond to product or service questions, support customer intake, escalate inquiries by email, trigger SMS follow-up where configured, and connect with third-party systems where appropriate.
Website Chatbot plans start at $49/month. Plans scale based on included usage, features, integrations, reporting, and support requirements. Full pricing should be reviewed on the Pricing page or discussed with SpeakNova.
Omni is SpeakNova's business automation platform and operating layer powered by AI. It helps businesses manage workflows, CRM activity, ticketing, tasks, outbound campaigns, internal AI-powered work, automation agents, integrations, approvals, and operating visibility.
Omni includes built-in CRM, ticketing, task management, Omni Chat, automation agents, outbound campaign tools for email, SMS, and WhatsApp, dashboard visibility, workflow automation tools, access to supported LLM model options, and human approval controls where configured.
Omni starts at $399/month. The plan includes 500 credits per month, a dedicated account manager, up to 20 users, up to 20 AI-powered automation agents, built-in CRM, ticketing, task modules, Omni Chat, supported LLM model access, outbound campaign tools, and up to 10,000 emails per month.
Yes. Omni includes a built-in CRM module for managing contacts, leads, opportunities, conversation history, follow-up activity, and customer interactions.
Yes. Omni includes a task module so teams can create, assign, track, and manage work created from conversations, workflows, campaigns, tickets, calls, or internal requests.
Omni Chat is the internal workspace inside Omni where users can chat with teammates, collaborate with internal automation agents, access supported LLM model options, upload documents, create notes, assign tasks, generate summaries, and turn conversations into work.
Yes. Omni Chat supports team conversations and group chats even when users are not actively using AI. It works like an internal collaboration space, with AI and automation agents built directly into the workflow.
Yes, for many businesses. Omni gives teams access to supported LLM model options inside one company-managed workspace. This can reduce or eliminate the need for scattered individual AI subscriptions while improving governance, collaboration, company context, and admin control.
Omni is designed to support multiple LLM and AI model options. Available options may include models from providers such as OpenAI / ChatGPT, Anthropic / Claude, Gemini / Gemma, image model options where supported, and other supported models depending on configuration and availability.
Omni can help generate business materials such as reports, written documents, spreadsheets, presentations, PDFs, summaries, drafts, and other business outputs where supported by the platform and configured workflows.
Voice Agents can capture calls, qualify leads, summarize conversations, and identify follow-up needs. That information can be pushed into Omni so the platform can create CRM activity, tickets, tasks, outbound follow-up, internal routing, or automation workflows where configured.
SpeakNova pricing depends on the products, usage, workflows, integrations, and support required. Voice Agents start at $99/month, Website Chatbots start at $49/month, outbound voice campaigns start at $99 per campaign, and Omni starts at $399/month.
Inbound Voice Agents can start as low as $99/month with approximately 100 included minutes. Higher-volume plans are available for businesses that need more call coverage, advanced features, integrations, or support.
Outbound voice campaigns start at $99 per campaign. This includes setup for the outbound campaign agent and 100 minutes of outbound call time. Additional minutes, reporting, integrations, or custom campaign workflows may affect pricing.
Omni starts at $399/month and includes 500 credits per month, up to 20 users, up to 20 AI-powered automation agents, built-in CRM, ticketing, tasks, Omni Chat, supported LLM model access, outbound campaign tools, and up to 10,000 emails per month.
Omni credits are used for supported AI and automation activity inside the platform. Usage may include general chat, model usage, automation agent activity, workflow actions, document analysis, and other AI-powered features depending on configuration.
The included 500 monthly credits are designed for light AI usage by a small team, roughly three to four users depending on how they use Omni. Teams using more chat, agents, workflows, document analysis, integrations, or campaign automation may need additional credits.
Additional Omni credit bundles are available at:
100 credits for $7
500 credits for $35
1,000 credits for $60
2,000 credits for $100
Actual credit needs vary based on usage, model selection, workflows, agents, integrations, and document activity.
Some standard capabilities may be included, but custom integrations are reviewed and priced based on scope. Integration pricing depends on the system, API access, data requirements, workflow complexity, testing needs, and ongoing usage considerations.
Yes. Pricing can vary based on call volume, credit usage, messaging usage, number of agents, custom workflows, integrations, advanced reporting, additional implementation needs, and support requirements.
Yes, where appropriate. SpeakNova can connect Voice Agents and Omni with business systems such as CRMs, calendars, email, SMS, WhatsApp, ticketing tools, dashboards, websites, inventory systems, documents, knowledge bases, and other operational tools depending on access and workflow requirements.
SpeakNova reviews each integration request and provides a scope of work with pricing. The scope may include API review, data mapping, workflow logic, access requirements, testing, and ongoing usage considerations.
In many cases, SpeakNova can provide an integration proposal by the next business day after reviewing the requirement. More complex requests may require additional discovery.
Simple integrations may take as little as three business days. More complex integrations can take longer depending on the system, access requirements, data mapping, workflow complexity, testing needs, and third-party limitations.
SpeakNova may need system details, API documentation, access credentials, sample data, workflow requirements, user permissions, and confirmation of what actions the system should be allowed to perform.
Yes, where configured. Voice Agents can reference approved website content, FAQs, product data, pricing information, or inventory information depending on system access and integration scope.
No. Integrations depend on the third-party system, API availability, permissions, data structure, workflow requirements, testing needs, and security considerations. SpeakNova reviews and scopes integrations before implementation.
Content created and stored inside Omni belongs to the company. This helps keep business conversations, generated documents, notes, tasks, and internal work inside a company-managed environment.
Yes. Admins can manage user access, agent access, model options, knowledge sources, documents, and workflow actions based on company policy and configuration.
Yes. Omni can provide access to supported model options based on user roles, company policy, and configuration.
Yes. Omni can support human approval workflows so sensitive messages, external actions, CRM updates, ticket responses, campaign outputs, or workflow triggers can be reviewed before execution where configured.
Omni can provide better company control, shared context, admin visibility, and centralized access compared to scattered individual AI subscriptions. This can help improve governance, collaboration, and content ownership.
Yes. Agents can be configured with roles, instructions, knowledge sources, permissions, and workflow boundaries. Some actions can require human review or approval depending on the workflow.
No. AI outputs should be reviewed where accuracy matters. SpeakNova designs workflows with controls, approvals, knowledge sources, and human oversight where needed, but clients should not treat AI-generated outputs as automatically perfect or final.
Onboarding begins with a guided meeting with the SpeakNova customer support team. We help set up the account, add users, activate general chat access, review the first agents or workflows you want to deploy, and walk through the core platform features.
The standard Omni onboarding meeting is approximately 30 minutes. During that session, SpeakNova helps set up the account, invite users, activate general chat capability, review initial AI agents, and provide a tour of modules such as CRM, ticketing, tasks, outbound campaigns, dashboards, and Omni Chat.
Yes. Omni is designed to provide value quickly through out-of-the-box modules such as general chat, CRM, ticketing, tasks, outbound campaigns, and automation agents. More advanced workflows and integrations can be added over time.
Yes. During onboarding, SpeakNova helps review the AI agents the client wants to deploy and begins customizing them around the client's business needs, workflows, tone, and knowledge sources.
After onboarding, clients can begin using the platform, invite team members, test workflows, run campaigns, and identify additional automation opportunities. SpeakNova can continue to support optimization, agent updates, workflow refinement, and integration scoping.
No. SpeakNova is designed for businesses that want practical automation without having to build AI systems internally. SpeakNova helps configure, launch, and optimize the solution.
Yes. SpeakNova provides implementation support, account guidance, and ongoing optimization based on the products, workflows, and support requirements in place.
Omni credits are used for supported AI and automation activity inside the platform. Usage may include general chat, model usage, automation agent activity, document analysis, workflow actions, and other AI-powered features depending on configuration.
Credit usage can vary based on number of users, model selection, general chat activity, prompt complexity, document size, automation agents, workflow volume, integrations, outbound campaigns, and how deeply the team uses Omni.
The included 500 monthly credits are designed for light AI usage by a small team, roughly three to four users depending on how they use Omni. The plan can support up to 20 users, but heavier usage across all users may require additional credit bundles.
If usage exceeds the included monthly credits, additional credit bundles can be purchased. Available bundles include 100 credits, 500 credits, 1,000 credits, and 2,000 credits.
Yes, in many cases. Higher credit usage often means more work is being handled through Omni. This can help reduce manual effort, improve workflow follow-through, centralize AI-powered work, and reduce reliance on other tools. Actual savings depend on usage, workflows, and business context.
Voice Agent plans are generally priced around included voice minutes and call usage. Omni credits apply to supported AI and automation activity inside the Omni platform. If a workflow connects Voice Agents and Omni, usage may depend on the specific configuration.
Tell us what you want to automate, and SpeakNova will help you choose the right mix of Voice Agents, Website Chatbots, Omni, workflows, and integrations.
