Speak to an AgentBook a demo
Omni · CRM, Ticketing & Tasks

Built-in CRM, ticketing, and tasks for connected follow-through.

Omni includes CRM, ticketing, and task modules so teams can manage contacts, opportunities, support requests, internal actions, and workflow follow-up from one platform.

Book an Omni Demo See Omni in Action
Included in Omni · $399/mo
Contacts
1,284
Open tickets
27
Tasks today
63
CRM module

Manage contacts, leads, and opportunities.

Omni’s CRM module helps teams organize contacts, track conversations, manage opportunities, review engagement, and keep follow-up connected to customer activity.

Contact records
Lead tracking
Opportunity tracking
Conversation history
Deal / pipeline visibility
Follow-up activity
Voice Agent lead handoff
Campaign response tracking
Ticketing module

Track requests, issues, and support workflows.

The ticketing module helps teams capture, route, escalate, and manage customer or operational requests.

Ticket creation
Request intake
Status tracking
Assignment
Escalation
Internal notes
Customer follow-up
Reporting visibility
Task module

Turn conversations into assigned work.

Omni’s task module helps teams convert conversations, summaries, requests, and workflow steps into assigned actions.

Task creation
Assigned owners
Due dates
Internal notes
Workflow follow-up
Approval steps
Team visibility
Included with Omni

Included in the Omni platform.

CRM, ticketing, and task modules are included as part of the Omni plan starting at $399/month.

Book an Omni Demo
Voice Agents + Omni

Omni continues the work after a call.

When a SpeakNova Voice Agent captures a lead, qualifies an opportunity, summarizes a call, or identifies a follow-up request, that information can be pushed into Omni. From there, Omni can help create CRM activity, assign a task, open a ticket, continue the conversation by email, SMS, or WhatsApp, or route the work to the right automation agent or team member.

Explore Voice Agents All integrations
From call to follow-through
Voice Agent call
Caller's intent and details captured live.
Summary generated
Per-call summary written to your inbox.
Lead pushed into Omni
Conversation lands in the Omni inbox.
CRM / ticket / task created
Right module is updated automatically.
Follow-up continues
Email, SMS, WhatsApp, or automation agent steps in.
Omni modules

More of the Omni platform

Omni hub
Workflow Automation

Visual flows for the work between systems.

Learn more
Omni Chat

Multi-model AI workspace for your team.

Learn more
Automation Agents

Up to 20 specialized agents for departments and workflows.

Learn more
Outbound Campaigns

Email, SMS and WhatsApp campaign automation.

Learn more
Integrations

Connect Omni to your existing stack.

Learn more
Security & Governance

Org-managed controls, approvals, audit.

Learn more
FAQ

Frequently asked questions

Don’t see your question? .

Omni starts at $399/month and includes 500 credits per month, up to 20 users, up to 20 automation agents, built-in CRM, ticketing, task modules, Omni Chat, outbound campaign tools, supported LLM model access, and a dedicated account manager.
Yes. Omni includes a built-in CRM module for managing contacts, leads, opportunities, conversation history, and follow-up activity.
Yes. Omni includes a built-in ticketing module for managing requests, support issues, assignments, escalations, and resolution workflows.
Yes. Omni includes a task module so teams can create, assign, track, and manage work created from conversations, workflows, campaigns, tickets, or internal requests.
Yes. SpeakNova Voice Agents can push leads, call summaries, callback requests, booking inquiries, and customer conversations into Omni so follow-up can continue through CRM activity, tickets, tasks, outbound communication, or automation agents where configured.

Ready to see how Omni could work inside your business?

SpeakNova can help configure Omni around your workflows, users, agents, campaigns, CRM activity, ticketing needs, internal work, and automation goals.

Book an Omni Demo See Omni in ActionView Omni Pricing