SpeakNova helps businesses answer customer questions, capture service requests, create tickets, escalate urgent issues, and automate follow-up across phone, website chat, email, SMS, WhatsApp, and internal workflows.
Use Voice Agents for phone-based support, Website Chatbots for online inquiries, and Omni for ticketing, CRM, workflow automation, internal agents, and dashboard visibility.
Customer service automation helps businesses capture, answer, route, track, and resolve customer requests with less manual effort. With SpeakNova, customer service automation can include AI-powered Voice Agents, Website Chatbots, Omni ticketing, CRM activity, internal tasks, knowledge bases, and human handoff where needed.
Omni’s ticketing module can operate as a full support desk alternative for businesses that want to manage requests, statuses, assignments, escalation, internal notes, customer follow-up, and workflow automation in one platform. Ticket fields, workflows, dashboards, and automations can be customized around the way the business operates.
Answer inbound support calls, collect details, escalate urgent requests, and push issues into Omni tickets or other CRM/support systems where configured.
Learn moreAnswer common website questions, capture customer details, escalate callback requests, and support online inquiries.
Learn moreCreate, route, track, and manage customer support tickets with customized workflows and dashboard visibility.
Learn moreConnect customer records, conversations, tickets, and follow-up activity.
Learn moreDraft responses, summarize tickets, classify requests, suggest next steps, and support internal follow-up.
Learn moreUse approved FAQs, policies, product details, warranty information, service information, and support documentation.
Learn moreInbound request arrives via any supported channel.
Caller intent, details, and urgency captured live.
Ticket opened automatically with full context.
Automation agent reads intent and priority.
Right team or person picks it up.
Draft reply or internal action prepared.
Sensitive responses wait for approval.
Reply goes out via the original or preferred channel.
Closed in Omni with the full record retained.
Tenant service requests and maintenance questions
See industryAppointment questions and patient inquiry routing
See industryProduct questions, warranty questions, delivery inquiries
See industryService requests, warranty claims, parts questions
See industryShipment status and operational updates
See industryBooking questions, guest requests, service follow-up
See industryCustomer service automation can use Voice Agents, Website Chatbots, Omni ticketing, or a combination of products. Voice Agents start at $99/month, Website Chatbots start at $49/month, and Omni starts at $399/month.
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Use SpeakNova to answer more requests, create better support workflows, and keep customers informed.
