Wellness Shop deployed six SpeakNova Voice Agents across customer support, sales, after-hours coverage, technician appointment booking, product FAQs, service, and warranty support — while also using Omni for CRM, tasks, outbound campaigns, and internal AI-powered work.
Wellness Shop operates in a category where customers often need detailed product information, service support, warranty help, installation guidance, appointment booking, and timely follow-up. These customer interactions happen across calls, inquiries, service requests, and sales conversations.
SpeakNova supports Wellness Shop with a combined Voice Agents and Omni deployment designed to improve call coverage, capture more leads, support customer questions, and organize follow-up across CRM, tasks, campaigns, and internal AI-powered work.
Wellness Shop needed a way to support multiple types of customer communication without relying only on staff to answer every call, manually capture every inquiry, and track every follow-up step.
Wellness Shop deployed six SpeakNova Voice Agents, each supporting different parts of the business, including customer support, sales inquiries, technician appointment booking, after-hours coverage, general product FAQs, service, and warranty support. Wellness Shop also uses Omni actively across CRM, task management, outbound email and SMS campaigns, and general AI chat for internal team productivity.
SpeakNova helps Wellness Shop capture customer communication through Voice Agents and continue the follow-up through Omni.
For outbound communication, Wellness Shop uses Omni to support email and SMS campaigns, helping the team reach customers, follow up on opportunities, and manage campaign activity more consistently.
Voice Agents helped improve call coverage across support, sales, after-hours inquiries, product questions, service, and warranty workflows.
More customer inquiries could be captured and summarized instead of being lost through missed calls or inconsistent manual intake.
Voice Agents helped reduce the amount of repetitive call handling required from staff, allowing the team to focus on higher-value work.
Omni helped support CRM activity, task management, outbound campaigns, and internal AI-powered work in one platform.
Duane Passero — Director of Retail Operations, Wellness Shop
Custom inbound voice agents for support, sales, after-hours calls, product FAQs, technician appointment requests, service, and warranty support.
Lead and customer follow-up management.
Task creation and internal follow-up.
Email and SMS campaigns for customer communication and follow-up.
General AI chat support for internal teams.
The operating layer connecting CRM, tasks, campaigns, and chat.
Don’t see your question? .
SpeakNova can help configure Voice Agents and Omni around your customer communication, sales, support, service, campaigns, and internal workflows.
