How it works

From first call to in production.

A consistent, repeatable process — whether you're rolling out a single voice agent or the full Omni platform.

7 steps · 2–6 weeks typical
Predictable. Auditable. Live.
The process

Seven steps. Three principles.

01
Discovery

We map your calls, workflows, and systems. Where work happens — and where it slips.

02
Workflow mapping

We translate today's work into clear automation and agent flows.

03
Agent & automation configuration

Your voice agents and Omni workflows are configured to your business.

04
Knowledge base & system setup

We feed your agents with the right knowledge and wire integrations.

05
Testing

Side-by-side runs, sample calls, dry runs of every flow.

06
Launch

Phased or full launch — whichever fits your team and risk tolerance.

07
Optimization & support

Ongoing tuning as the business changes. Live dashboards, summaries, and reviews.

Per-product paths

Two products, two paths.

The macro process is the same — the configuration phase differs.

Voice Agents
How Voice Agents launch
  • Script & persona configuration
  • Telephony provisioning
  • Knowledge base ingestion
  • CRM / calendar integration
  • Sample calls & QA
  • Go-live & overage controls
Voice Agents
Omni
How Omni rolls out
  • Pilot team & use case
  • Workflow build-out
  • Integration deployment
  • Knowledge base & permissions
  • Phased rollout
  • Org-wide enablement
Omni Platform
FAQ

Frequently asked questions

Don’t see your question? .

Typically 2–4 weeks for Voice Agents and 4–8 weeks for Omni pilots, depending on workflow complexity, integrations, and how quickly knowledge sources are ready.
Usually an owner or operations lead for discovery and workflow mapping, plus whoever manages the systems we connect — phones, CRM, calendars. SpeakNova handles configuration, testing, and launch.
We monitor performance, refine workflows, and help expand automation over time — with dashboards, call summaries, and periodic reviews.