SpeakNova voice agents can be connected to Omni, calendars, email, SMS, CRM tools, dashboards, approved website content, inventory systems, and other business tools where appropriate, helping calls become part of a larger automation workflow.
A Voice Agent can do more than answer a call. Where configured, it can send summaries, trigger SMS follow-up, support calendar workflows, reference approved website information, check product or inventory information, push leads into Omni, update CRM activity, and escalate important requests to the right team.
Push leads, summaries, callback requests, and qualified opportunities into Omni for continued follow-up.
Send call summaries, escalation notes, callback requests, or all-call summaries to your team.
Send follow-up text messages after calls where configured.
Support appointment booking, scheduling, and availability-based workflows.
Create or update contacts, notes, leads, deals, or follow-up activity where configured.
Give your team visibility into call activity, summaries, escalations, and performance.
Use additional numbers for tracking, locations, departments, or campaign-specific workflows.
Allow agents to reference approved website content, service information, pricing details, or FAQs.
Where integrated, agents can help answer product availability, inventory, or service-related questions.
Connect to other tools where business workflows require additional system actions.
Your team gets a per-call summary within seconds.
Lead conversation continues inside Omni.
Booking captured and routed into your scheduling system.
Agent references approved pricing and service content.
Agent answers using approved inventory data.
Contacts and activity created in your CRM.
Issue logged and routed for resolution.
Right teammate gets pinged in seconds.
Priority calls reach a human in real time.
This Voice-to-Omni handoff is on the way. Once available, SpeakNova Voice Agents will connect directly with the Omni platform — when a voice agent captures a lead, summarizes a conversation, identifies a callback request, or qualifies an opportunity, that information will be sent to your team and pushed into Omni’s conversation module.
From there, relevant Omni automation agents will be able to continue the follow-up through email, SMS, WhatsApp, internal tasks, CRM activity, ticketing, or approval workflows where configured.
Some integrations are optional or scope-based. Development work, monthly integration fees, additional phone numbers, live web crawling, calendar integrations, advanced reporting, and usage-based system connections may be priced separately depending on the plan and requirements.
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SpeakNova can build, configure, and launch a custom voice agent around your business, your customers, and your workflows.
