Most AI events are a slideshow. We wanted the opposite: a room of operators who run real businesses, a live look at SpeakNova voice agents and the first public preview of Omni, our automation platform, and a camera to capture what people actually thought. No scripts, no staged testimonials. We asked everyone the same simple questions and let them answer in their own words.
What came back was more consistent than we expected. Below are the voices from the night: the owners already running SpeakNova, the prospects weighing it up, and the one pattern that held across every single conversation.
The owners already running SpeakNova
Josh DePellegrin of Ancaster Food Equipment runs several voice agents across different websites, each with a defined role. He had tried other providers before settling on SpeakNova, and the reason he gave was accuracy.
“The results that we have had with SpeakNova are better in terms of less hallucination, or lack thereof totally. Just a bit more accurate and precise than some of the other ones that we tried out.”
Duane Passero, VP of Operations at the Wellness Shop, described the Monday-morning rush of service calls that used to swamp his team. The agent now answers the calls, sends customers booking links, and queues callback requests for in-office staff to pick up with full context.
Paul Ali of Cobralco and Marmetal, a manufacturer in business since 1965, kept it short. For him the story was the rollout and the support that came after it.
“We had no trouble in the implementation of our system. The follow-up and the support has been excellent.”
John Phyllis runs SpeakNova agents for both Uniform Pros and Impact Promotions, and was the most animated person in the room about what is coming next.
“I am so pumped you would not believe. The responses back to customers automatically by agents is going to be amazing.”
The prospects weighing it up
Plenty of people in the room were not clients yet. Oren Wigoda of Payment Experts had already seen a demo and was mid-onboarding for both voice and chat agents.
“We see a lot of value in a multitude of areas for how this could help our business, and many businesses frankly.”
Leo Converso of Cartier Kitchens, a commercial kitchen manufacturer operating since 1987, saw a fit for the reporting and follow-up side of a manufacturing business and left planning to bring it to his team. The same reaction came from very different corners of the room: Eli, who owns both a fintech company and a restaurant, saw a use in each; Alden Sova, a researcher, came away struck that the pricing was realistic for what was on offer; and more than one guest started mapping the platform onto businesses beyond their own.
The throughline: everyone asked about Omni said yes
Here is the part we did not stage. Every single person we interviewed, when asked whether they would implement Omni, said yes. Existing clients, prospects, and even an IT consultant who came away wanting to resell it.
“So far, with what we have seen today, it has been so impressive how easy it is to deploy and roll out. We are very excited about being one of the new partners for this program.”
Omni is the layer that extends SpeakNova beyond answering calls into the rest of the work: workflows, CRM and ticketing, internal agents, chat, and outbound campaigns across one connected platform. Several owners described handing an entire job function to it, not just a phone line. Duane talked through a role that had recently opened up on his team that an Omni agent could largely absorb. That shift, from automating calls to automating work, was the real story of the night.