U-Need Storage implemented SpeakNova Voice Agents and Omni so that every incoming call is answered promptly, unit and pricing questions are handled, and requests are captured and routed to the team.
U-Need Storage handles calls about unit availability, pricing, move-ins, and account questions. When staff were busy on site or the office was closed, those calls, and the prospective tenants behind them, were easy to miss.
SpeakNova deployed Voice Agents backed by Omni so every incoming call is answered promptly and every request is captured and routed to the right place.
U-Need Storage needed every call answered promptly and every request captured, without tying up on-site staff.
The U-Need Storage Voice Agents answer incoming calls, handle unit and pricing questions, and capture requests, while Omni organizes and routes the follow-up.
Incoming calls are now answered quickly instead of being missed while staff are on site or after hours.
Prompt answering and captured requests improved day-to-day operations and the customer service level.
Omni captures and routes requests so move-in inquiries and account questions are followed up consistently.
Mirco "Sunny" Durante — President, U-Need Storage (Durante Group)
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SpeakNova can configure Voice Agents and Omni around your inquiries, move-ins, and follow-up workflows.
