Entity: 1001203965 Ontario Inc. o/a Speak Nova, 68 Tycos Drive, Unit 1, Toronto, Ontario M6B 1V9, Canada
This page explains how to remove SpeakNova’s access to your Google and Meta (Facebook and Instagram) accounts and how to have the data we hold deleted. It applies to SpeakNova Social, the marketing workspace in Omni at social.speaknova.ai. For what we collect and why, read our Privacy Policy.
1. Remove our app from Facebook
- 1On Facebook, open Settings & privacy, then Settings.
- 2Open Business integrations.
- 3Select the app you connected through SpeakNova Social and choose Remove.
- 4If Facebook offers to send a data deletion request, choose it. Facebook shows you a confirmation code and a link back to this page.
Removing the app ends our access to your Facebook Pages, Instagram accounts and ad accounts straight away.
2. Remove our access from your Google Account
- 1Go to myaccount.google.com/connections (Third-party apps and services).
- 2Select Omni, the name SpeakNova Social uses on Google’s sign-in screen.
- 3Choose the option to remove its access.
This ends our access to Google Ads, Google Analytics, Search Console and Google Business Profile for that Google account straight away.
3. Disconnect inside SpeakNova Social
- 1Sign in at social.speaknova.ai.
- 2Open Settings, then Integrations.
- 3Choose the account and select Disconnect.
We stop syncing that account right away and delete most of the reporting data we synced from it. Some copies, such as your posts and their comments, stay until you ask us to delete them. Disconnecting Search Console or WordPress also removes the access you gave us for them. Disconnecting Google Ads, Google Analytics, Business Profile, Facebook or Instagram in the app does not withdraw the access you granted, so also remove our access as described above, and ask us to delete what we hold as described below.
If our team manages your accounts for you, for example as a partner in your Meta Business Manager or as a manager on your Google Ads account or Business Profile, remove that access there too.
4. Ask us to delete your data
Email privacy@speaknova.com from the email address you use with SpeakNova Social. Include the name of your business, say whether you want one account’s data deleted or your whole workspace, and add your confirmation code if Facebook gave you one.
We may ask you to confirm the request from your account, so we never delete someone else’s data. We reply by email to acknowledge your request, complete the deletion within 30 days, and email you to confirm when it is done.
5. What we delete
- The access you granted us for Google and Meta (your stored access tokens).
- Data synced from your connected accounts: ad, analytics and search reports, your posts and their results, comments, reviews and Business Profile details.
- Your photo library, designs, drafts, scheduled posts and Ask conversations.
- Your leads, website audit results and your WordPress connection.
- For a whole workspace: the workspace itself, its settings and its list of people.
We keep only records the law requires us to keep, such as billing records. Copies in backups are deleted within 30 days after the deletion.
6. Timeline
- Remove our app on Facebook or Google
- Our access through that connection ends straight away.
- Disconnect in SpeakNova Social
- Syncing stops straight away, and most of the account’s synced reporting data is deleted.
- Email a deletion request
- We acknowledge it by email, delete the data within 30 days, and email you when it is done.
- Backups
- Backup copies are deleted within 30 days after the deletion.
Questions
Email privacy@speaknova.com, or write to 1001203965 Ontario Inc. o/a Speak Nova, 68 Tycos Drive, Unit 1, Toronto, Ontario M6B 1V9, Canada. See also our Privacy Policy and Terms of Service.