Omni allows businesses to configure up to 20 AI-powered automation agents for departments, workflows, campaigns, CRM activity, ticketing, internal support, and operational follow-through.
Each Omni automation agent can be configured with a role, tone, instructions, knowledge sources, permissions, tools, and workflow responsibilities.
Click any agent to see how it works, what business problem it solves, the ROI it can create, and how it fits with the rest of your stack.
The Omni plan includes the ability to set up to 20 automation agents, allowing businesses to deploy agents across different teams, departments, brands, workflows, or operating functions.
When a SpeakNova Voice Agent captures a lead, qualifies an opportunity, summarizes a call, or identifies a follow-up request, that information can be pushed into Omni. From there, Omni can help create CRM activity, assign a task, open a ticket, continue the conversation by email, SMS, or WhatsApp, or route the work to the right automation agent or team member.
Visual flows for the work between systems.
Learn moreMulti-model AI workspace for your team.
Learn moreBuilt-in CRM, ticketing and task modules.
Learn moreEmail, SMS and WhatsApp campaign automation.
Learn moreConnect Omni to your existing stack.
Learn moreOrg-managed controls, approvals, audit.
Learn moreDon’t see your question? .
SpeakNova can help configure Omni around your workflows, users, agents, campaigns, CRM activity, ticketing needs, internal work, and automation goals.
