Omni helps businesses connect communication, CRM, ticketing, tasks, campaigns, knowledge sources, dashboards, and business systems inside one automation layer.
Inbound call lead lands in Omni and updates your CRM record.
Web chat or form opens a ticket that routes to the right queue.
Replies to outbound campaigns become actionable tasks.
Agent references approved content, drafts response for review.
Internal asks become tracked work, with approvals when needed.
Integrations depend on system access, workflow requirements, permissions, and implementation scope. Some integrations may require setup, development work, usage-based pricing, or ongoing configuration. We size scope on a discovery call.
When a client needs Omni connected to an external system, SpeakNova reviews the integration requirement and provides a scope of work with pricing. This may include API review, data mapping, workflow logic, access requirements, testing, and ongoing usage considerations.
In most cases, SpeakNova can provide an integration proposal by the next business day after reviewing the requirement.
Simple integrations may take as little as three business days. More complex integrations can take longer depending on the system, access, data structure, workflow complexity, testing needs, and third-party limitations.
Share the system, workflow goal, and what Omni should do.
We look at the system, API availability, and workflow.
Clear description of what will be built and how.
Cost based on scope, access, complexity, and usage.
We review API documentation or access credentials.
Development or configuration begins per the SOW.
End-to-end testing in a controlled environment.
Workflow turns on inside Omni.
When a SpeakNova Voice Agent captures a lead, qualifies an opportunity, summarizes a call, or identifies a follow-up request, that information can be pushed into Omni. From there, Omni can help create CRM activity, assign a task, open a ticket, continue the conversation by email, SMS, or WhatsApp, or route the work to the right automation agent or team member.
Visual flows for the work between systems.
Learn moreMulti-model AI workspace for your team.
Learn moreUp to 20 specialized agents for departments and workflows.
Learn moreBuilt-in CRM, ticketing and task modules.
Learn moreEmail, SMS and WhatsApp campaign automation.
Learn moreOrg-managed controls, approvals, audit.
Learn moreDon’t see your question? .
SpeakNova can help configure Omni around your workflows, users, agents, campaigns, CRM activity, ticketing needs, internal work, and automation goals.
