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Voice Agents · After hours

After-hours call answering that keeps opportunities from being missed.

SpeakNova voice agents can answer calls after hours, during busy periods, or when your team is unavailable, helping you capture opportunities that would otherwise go unanswered.

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Why this matters

Not every customer calls during business hours.

Customers may call in the evening, on weekends, during holidays, or when your team is already busy. If those calls go unanswered, businesses can lose leads, service requests, bookings, or customer trust.

Capabilities

What after-hours agents can do

Answer calls outside business hours
Capture caller information
Identify urgent requests
Collect appointment details
Send summaries to your team
Escalate priority calls
Send SMS follow-up
Push conversations into Omni
Create ticket or callback workflow where configured
Voice + Omni
Coming soon

After-hours calls can become next-day action.

This Voice-to-Omni handoff is on the way. Once available, SpeakNova Voice Agents will connect directly with the Omni platform — when a voice agent captures a lead, summarizes a conversation, identifies a callback request, or qualifies an opportunity, that information will be sent to your team and pushed into Omni’s conversation module.

From there, relevant Omni automation agents will be able to continue the follow-up through email, SMS, WhatsApp, internal tasks, CRM activity, ticketing, or approval workflows where configured.

Explore Omni Voice Agent Integrations
Planned flow · From phone call to follow-through
Call answered
Voice agent picks up, qualifies, and captures details.
Lead captured
Caller info, intent, and next steps recorded.
Summary sent
Email summary lands with your team within seconds.
Conversation pushed into Omni
Lead becomes a conversation thread inside Omni.
Follow-up continues
Omni automation agents continue via email, SMS, WhatsApp, or workflow.
FAQ

Frequently asked questions

Don’t see your question? .

SpeakNova Voice Agents are custom-built AI-powered phone agents that can answer inbound calls, make outbound calls, qualify leads, book appointments, capture details, summarize conversations, and send follow-up information to your team.
Inbound Voice Agents can start as low as $99 per month with approximately 100 included minutes. Higher-volume plans are available for 200 minutes, 500 minutes, and custom enterprise usage.
When a Voice Agent captures a lead, qualifies an opportunity, or identifies a follow-up request, SpeakNova can send an email summary to the client. The lead or conversation can also be pushed into Omni’s conversation module so the relevant Omni automation agent can continue the follow-up where configured.
Yes. Hot transfer can be configured so priority calls or specific requests can be transferred to the appropriate person or team when needed.
Yes. Email escalation and callback request summaries are included. Clients can also enable email summaries for all calls as an optional feature.

Ready to see what your Voice Agent could do?

SpeakNova can build, configure, and launch a custom voice agent around your business, your customers, and your workflows.

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