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Voice Agents · Inbound

Inbound call agents that answer when your team cannot.

SpeakNova inbound voice agents help businesses answer calls, capture customer details, qualify inquiries, handle common questions, and keep follow-up moving.

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Whether your team is busy, closed, or unable to answer every call, an inbound call agent can provide consistent coverage and make sure important customer conversations are not lost.

Who this is for

Built for businesses that cannot afford to miss important calls.

Use case 01
Sales inquiries
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Use case 02
Service requests
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Use case 03
Booking requests
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Use case 04
Support questions
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Use case 05
Product questions
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Use case 06
Callback requests
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Use case 07
After-hours inquiries
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Use case 08
Multi-location routing
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Pricing

Inbound call agents start as low as $99/month.

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Small-volume inbound agents can start at $99/month with approximately 100 included minutes. Additional plans are available for higher call volume, integrations, and advanced requirements.

Intro
$99 /mo
~100 minutes
Get started
Starter
$199 /mo
200 minutes
Get started
Essentials
$499 /mo
500 minutes
Get started
Enterprise
Custom /mo
Custom volume
Get started
How it works

How inbound call agents work

01
Customer calls your business or agent number
02
Voice agent answers and understands the request
03
Agent asks relevant questions and captures details
04
Agent answers approved questions or escalates
05
Summary is sent to your team
06
Lead or conversation can be pushed into Omni for continued follow-up
Key capabilities

Capabilities for every inbound agent

24/7 call answering

Coverage across business hours, after hours, weekends, and holidays.

Lead capture

Caller info, intent, and contact details captured every time.

Customer intake

Structured intake for service, support, or sales calls.

Common question handling

FAQ answers from approved knowledge content.

Callback request escalation

Caller asks for a callback — summary sent to your team.

SMS follow-up

Follow-up text messages where configured.

Hot transfer

Live transfer to the right person for priority calls.

Email summaries

Per-call or daily summaries to your team’s inbox.

Dashboard insights

Calls, summaries, performance, and customer activity.

Omni conversation handoff

Push leads into Omni for continued follow-up.

CRM activity (where configured)

Create or update contacts and notes.

Website / inventory lookup (where configured)

Pull approved info into the call.

Voice + Omni
Coming soon

Inbound calls can continue inside Omni.

This Voice-to-Omni handoff is on the way. Once available, SpeakNova Voice Agents will connect directly with the Omni platform — when a voice agent captures a lead, summarizes a conversation, identifies a callback request, or qualifies an opportunity, that information will be sent to your team and pushed into Omni’s conversation module.

From there, relevant Omni automation agents will be able to continue the follow-up through email, SMS, WhatsApp, internal tasks, CRM activity, ticketing, or approval workflows where configured.

Explore Omni Voice Agent Integrations
Planned flow · From phone call to follow-through
Call answered
Voice agent picks up, qualifies, and captures details.
Lead captured
Caller info, intent, and next steps recorded.
Summary sent
Email summary lands with your team within seconds.
Conversation pushed into Omni
Lead becomes a conversation thread inside Omni.
Follow-up continues
Omni automation agents continue via email, SMS, WhatsApp, or workflow.
Integration examples

Inbound call integrations that make follow-up easier.

01
Lead captured → Omni conversation created

Qualified leads land in Omni so automation agents can continue follow-up.

02
Callback request → email summary sent

The right person gets a summary email within seconds.

03
Booking inquiry → calendar workflow

Booking captured and routed into your scheduling workflow.

04
Product question → approved website or inventory lookup

Agent references approved content to answer.

05
Support request → ticket or escalation workflow

Issue is logged or routed for resolution.

06
Sales inquiry → CRM activity (where configured)

Contact, deal, or activity is created in your CRM.

Explore Voice Agent Integrations
FAQ

Frequently asked questions

Don’t see your question? .

SpeakNova Voice Agents are custom-built AI-powered phone agents that can answer inbound calls, make outbound calls, qualify leads, book appointments, capture details, summarize conversations, and send follow-up information to your team.
Inbound Voice Agents answer calls from customers, leads, or callers who contact your business. Outbound Voice Agents make scheduled calls for campaigns, lead follow-up, appointment reminders, reactivation, customer updates, or other approved business purposes.
Yes. SpeakNova offers fully managed outbound call agent campaigns. Clients provide the campaign objective, instructions, schedule, and contact database through the dashboard. SpeakNova configures the agent, runs the campaign, and provides interim and final reporting.
Outbound campaigns start at a minimum of $99 per campaign. This includes setup for the outbound call agent and 100 minutes of outbound call time. Additional minutes, reporting, integrations, or custom campaign requirements may affect pricing.
Inbound Voice Agents can start as low as $99 per month with approximately 100 included minutes. Higher-volume plans are available for 200 minutes, 500 minutes, and custom enterprise usage.
When a Voice Agent captures a lead, qualifies an opportunity, or identifies a follow-up request, SpeakNova can send an email summary to the client. The lead or conversation can also be pushed into Omni’s conversation module so the relevant Omni automation agent can continue the follow-up where configured.
Voice Agents handle phone-based conversations. Omni helps continue the work after the call. Call summaries, leads, callback requests, appointment inquiries, and customer questions can be pushed into Omni so follow-up can continue through email, SMS, WhatsApp, CRM activity, ticketing, tasks, or internal workflows where configured.
Voice Agents can connect with Omni, email, SMS, calendars, CRM tools, dashboards, approved website content, inventory systems, and third-party workflows where configured. Integration availability depends on the system, permissions, data access, and implementation scope.

Ready to see what your Voice Agent could do?

SpeakNova can build, configure, and launch a custom voice agent around your business, your customers, and your workflows.

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